How to reach our team and use help
Access help articles and our AI assistant on any page, or contact the team by email during office hours.
Updated
Help button on every page
Select the help button from anywhere on the site to search these articles, query our AI assistant, or file a message with our team. When logged in, the assistant can review your account details—listings, orders, invoices, claims, notices—to clarify what's happening. For instance, it might explain why a listing remains offline. The assistant reads only; it cannot modify your account and will never request passwords or card details.
Reaching our team
File a request via the help button or visit /contact. You'll receive a reference number through email and responses arrive by the same channel; reply directly to continue the thread.
Email launch@zinndigital.com to reach the desk outside these channels. Our team works Mon-Fri 08:00-20:00 UTC.
Who operates this site
Zinn Digital® Ltd, registered in the United Kingdom, runs this service.
Questions people ask
- What can the help assistant see in my account?
- The assistant can view your listings, orders, invoices, claims and notices to help answer questions. It reads only and cannot make changes or request sensitive information like passwords or card numbers.
- How do I get a response from the team?
- File a request through the help button or /contact and check your email for a reference number. Reply to that email to add more details, or email launch@zinndigital.com. The team responds during Mon-Fri 08:00-20:00 UTC.
- Can the AI assistant make changes to my account?
- No. The assistant can explain your account status but cannot alter any settings, listings or orders.